Dear Friend,

My name is Keith Read and I am the President/CEO of UC Web Host. It's my personal wish to address you with this letter. It is very important for me to get in touch with my customers, for a simple reason:

Without you, we would not be in business!

I want your experience with us to be perfect. In our company, everything revolves around servicing you. .

I personally stand behind UC Web Host's service, for it is MY service.

Together with my team, we arranged each of our hosting packages to exactly meet your demands, may it be for a complex business website, content related to your family or your hobby.

I spent a lot time thinking about what your needs are and what you expect in a good hosting company. I've been in touch with many of our customers to make our product better all the time. Many know me personally, and been involved with me in countless discussions about reliability, customer service and cost-effectiveness. I can proudly say that we successfully provide the service people are looking for 24/7, every day of the year. It`s proven by the confidence we have gained from our customers by hosting their websites on our network today.

If you're not one of our customers yet, consider the following:

To combat any concerns you may have, I've invented several guarantees, including our 100% Uptime or you earn our No Downtime Guarantee credit. They should help you make the decision for the better host - for UC Web Host. As opposed to our competitors, we guarantee you that in writing, as part of our Terms of Service.

Thank you for your support and patronage. If there is something that we can do to improve your hosting services, please let us know.

Yours Truly,

Keith Read, President/CEO
UCWEBHOST.COM

UC Web Host proudly offers its subscribers a "30-Day Money Back Guarantee.” This guarantee allows subscriber to purchase UC Web Host’s services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This guarantee can be requested at anytime within the 30 days of the commencement of service if subscriber is not satisfied with UC Web Host’s services. If the 30-day service of the subscription has been exceeded, subscriber is not eligible for this guarantee. A request for this guarantee must be submitted via UC Web Host’s “Contact Us” form. If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how UC Web Host could improve service.

 

Any-Time Money Back Guarantee

UC Web Host proudly offers its subscribers an "Any-Time Money Back Guarantee." This guarantee allows subscriber to use UC Web Host’s services with full confidence and zero-risk. Consequently, subscriber may request a full refund of the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less any additional over-usage, setup fees and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This “Any-Time Money Back Guarantee” can be requested at anytime that you are not satisfied with UC Web Host services. A request for this guarantee must be submitted via UC Web Host’s “Contact Us” form. If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how UC Web Host could improve service.

100% UPTIME Promise

For more information please read our Service Level Agreements (SLA).

UC Web Host guarantees that your website will be up and running 100% of the time during any 12-month period or we will credit your account for the downtime. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where UC Web Host’ has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and IX Web Hosting data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that UC Web Host’ cannot directly influence.